Bold and brash versus cautious and formal. Putting clichés and stereotypes aside, it's time to get a grip on the reality of today's IT workplace environment. Different generations have different work styles, and it's important to appreciate those differences, and find ways to listen and respect each other.

John Sisti, General Manager and Vice President, Reotemp Instrument Corp., a manufacturer of temperature and pressure instrumentation in San Diego calls it the "old pilots" versus the "bold pilots" versus the "old bold pilots" view. A younger IT professional may rush into troubleshooting without necessarily considering all of the potential issues, which eventually may add to recovery time. IT veterans, on the other hand, typically have a more measured approach.

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Paula Jacobs