Problem/Opportunity:

Fortune 20 Healthcare company looking for efficient and cost-effective way to train 32,000 employee organization on new Performance Management process.  A single classroom based program existed but every year the company's Human Resources Generalists had to take on the added responsibility to develop and provide training to their respective business units.  The result was uncoordinated and inconsistent training and messaging on the company's PM process and tool.

Solution:

Designed and developed seven custom, self-paced online tutorials.  The 7-10 minute role-based modules provided knowledge and skills on the four phases of the Performance Management process as well as basic navigation of the company's PM tool.  The tutorials were deployed on the corporate intranet and provided access to the entire workforce.

Results:

• Overall positive reaction to the content
• Consistent training for managers and employees
• Training delivered at the point of need during the performance management cycle
• Reduction in time need for training related tasks by Human Resources teams